Preface:
In the seemingly ordinary industry of lubricants, Shandong Haoming Lubrication Technology always believes that sincerity is more important than professionalism, and dedication is more precious than speed. Although we don’t have the most advanced production lines or the largest service team, we have a group of ordinary people who genuinely want to provide good service to our customers.
1、 We may not be fast enough, but we must put in enough effort
When we receive your call, we may not be able to provide a professional answer immediately, but we will carefully record your question and reply to you as soon as possible
When encountering technical difficulties, our engineers may not be industry experts, but they will definitely do their best to help you find solutions
Delivery may not be possible on the next day, but we guarantee that every barrel of oil will be carefully inspected to ensure quality
Mr. Wang, the customer, said:
I have been working with them for three years now. Although I may be a little slower occasionally, I am always responsible when encountering problems, which makes me very reassured
2、 What we offer may not be the most expensive product, but it is definitely the most suitable
We will not blindly recommend high priced products, but provide suggestions based on your actual usage situation
If you use regular lubricating oil for your equipment, we will never let you spend extra money unnecessarily
In case of special circumstances, we can also help you prepare customized formulas. Although the output is not large, we are attentive enough
Case sharing:
A small machinery factory has been unable to find suitable lubricating oil due to outdated equipment. After our technicians came to inspect, we specially formulated an economical product, which helped the customer save more than 20000 yuan in costs every year.
3、 After sales service: may not be professional enough, but definitely sincere enough
When problems arise during product use, our first priority is not to shirk responsibility, but to find solutions
Regular follow-up is not just a formality, but a genuine desire to know how you are using it
Even if old customers who have been cooperating for many years want to change suppliers, we will sincerely wish them all the best
Manager Li’s feedback:
Once the equipment leaked oil, they sent someone to inspect it late at night. Although it was eventually discovered that it was our own problem, this gesture was touching
4、 We are still growing and looking forward to walking with you
Admitting shortcomings: there are indeed many areas that need improvement
Continuous learning: Regularly organize employee training to improve service levels
Maintain original intention: No matter what size the company develops to, the sincerity of serving customers will not change
Conclusion:
In the traditional lubricant industry, we may not be the brightest star, but we hope to become the warmest light. Shandong Haoming Lubrication Technology is dedicated to producing every drop of oil and providing sincere service to every customer.
